Shipping policy

At Lumarea, we work to ensure that you receive your jewelry quickly, safely, and without complications.

📦 ORDER PROCESSING

All orders placed at https://lumarea.shop are prepared and shipped within 1 to 5 business days.

  • Orders placed on Fridays, weekends, or public holidays will be processed on the next business day.
  • Shipping time begins once the order has been dispatched from our logistics center.

⏱️ DELIVERY TIMES

Estimated delivery times are as follows:

  • Canada: 2–7 business days
  • International: 5–10 business days

These timeframes are estimates and may vary depending on location and the shipping carrier.

🌍 INTERNATIONAL SHIPPING & CUSTOMS

For international orders, customs duties, taxes, or import fees may apply depending on the destination country.

These charges are not included in the order price and must be paid by the customer.

In some cases, the shipping carrier may request additional information (such as identification documents) to complete customs clearance. This information will only be used to ensure proper delivery of the order.

📅 POSSIBLE DELAYS

During periods of high demand (sales, special campaigns, holidays such as Christmas, etc.), orders may take an additional 1–2 business days to be processed.

We recommend placing your orders in advance during these periods.

✏️ SHIPPING ADDRESS CHANGES

If you need to modify your shipping address, please contact us as soon as possible at:
📧 lumareashop@hotmail.com

  • Changes can only be made if the order has not yet been processed
  • Once the order has been shipped, the address cannot be modified

Lumarea is not responsible for orders shipped to incorrect addresses provided by the customer.

🚫 DELIVERY ATTEMPTS & RETURNS

The courier will make up to 2 delivery attempts.

If the package cannot be delivered:

  • It may be taken to a nearby pickup point
  • Or returned to our facilities

In case of return due to failed delivery:

  • The customer must cover the reshipping costs
  • We are not responsible for undelivered orders due to customer absence

📍 PICKUP POINT DELIVERY

In some cases, the order may be delivered to a local office or pickup point.

The customer must collect it within the timeframe specified by the carrier.

If the order is not collected in time, it may be returned or handled according to the carrier’s policy.

💡 Important Recommendation:
To avoid delivery issues, please make sure all shipping details are entered correctly before completing your purchase.